Microsoft Word

Problem: Word is missing from my programs or on my desktop

Solution: If you are missing the Word icon on your desktop then you must put it there.  Go to START>PROGRAMS>MICROSOFT OFFICE. Look for the Microsoft Office icon. Right-click on it and choose send it to desktop. If Word is not in your programs list then go to START>RUN type: winword.exe  and press ENTER. If the Word comes up then you need to create a shortcut to it.  If it does not it needs to be installed.

Problem: Error messages could include: "there is not enough memory or disk space to run Word"; "winword caused a GPF in module user.exe"; "System Resources are Dangerously Low"

Solution: Basically what has happened here is that the global template file called Normal.dot has been corrupted. All you need to do is delete the corrupted template. How?

To delete the Normal.dot global template, follow these simple steps.

Windows 2000

1.) Quit all Office programs.
2.) Click Start, point to Search, and then click For Files or Folders.
3.) In the Search for files or folders named box, type Normal.dot.
4.) In the Look in list, select My Computer, and then click Search Now.
5.) Under Search Results, right-click each Normal.dot Microsoft Word template in the right pane, and then click Delete.
6.) Close the Search Results window.
7.) Start Word the way that you typically do.

Windows XP

1.) Quit all Office programs.
2.) Click Start, and then click Search.
3.) Under What do you want to search for?, click All files and folders.
4.) In the All or part of the file name box, type Normal.dot.
5.) In the Look in list, select My Computer.
6.) Click Search.
7.) In the right pane, right-click each Normal.dot Microsoft Word template, and then click Delete.
8.) Close the Search Results window.
9.) Start Word the way that you typically do.